Educational Technology Services

How to Use UNA’s Online Platforms and Tools

If you’re looking for support on how to use the platforms and tools UNA utilizes, like Canvas or Microsoft Teams, or if you need assistance in instructional design, we’re here to help. 

Email us at ets@una.edu for course design assistance through course reviews and consultations.

Canvas Learning Management System Support

Canvas is our learning management system through which students submit assignments, communicate with professors, view course materials, and more. If you’re a student needing help with using Canvas, you can:

  • Chat with Canvas Support 24/7, 365 days a year
  • Use the Canvas Support Hotline at 1-833-297-1056
  • Report a problem (submit a ticket). Responses will be sent to your UNA email address.
  • For device-specific questions, use this guide.
  • For Getting Started Resources, use this guide.
  • For help with Canvas Studio, use this guide.
  • For assistance with internet access, email, or login/password issues related to UNA Portal, Canvas, or Microsoft Office, visit the UNA Information Technology Services site, contact the ITS helpdesk at helpdesk@una.edu, or visit the UNA helpdesk in Collier Library.

For instructor support, visit the Canvas instructor guide. Need to add an admin/colleague/TA to your course in Canvas? Complete this form.

[UNA: confirm the link for the UNA ITS page on the new site to link above where highlighted, if applicable]

Additional Technology Resources